This return policy is governed by the national laws implementing Directive 2011/83/EU on consumer rights.
Customers may need to return purchased items when they wish to:
1) exercise their right of withdrawal
2) exchange a product
3) return items that arrived damaged, defective, or incorrect.
Right of withdrawal
If you are not completely satisfied with your purchase, you have 14 days from the delivery date to return clothing or accessories for a refund. No justification is required.
To be eligible for a return, items must meet the following conditions:
a) Unworn and unwashed, in their original condition.
b) With all original tags and labels attached.
c) In the original packaging, including dust bags or branded boxes (if provided).
d) The products must be returned within 14 days of notifying us of your withdrawal.
e) The products are not damaged.
Once we receive your withdrawal request, we will send you an email confirmation for your records. Please note that the 14-day period for you to ship the items back to us begins from the moment you submit your withdrawal request, not from the date of our confirmation.
Non-Returnable Items are:
a) Personalized or custom-made items (e.g., made-to-order dresses, monogrammed accessories).
b) Hygiene-sensitive items (e.g., lingerie, swimwear, earrings) if the hygiene seal has been removed.
c) Damaged or used items that do not meet the return conditions.
d) Items that are not handed over to a carrier within fourteen (14) days of your withdrawal request.
You will find here the Withdrawal form to fill out and send.
No goods are to be returned to PERSEEA without prior notification and adherence to their return shipping instructions.
Use a trackable shipping service to return the item to the provided address. We recommend keeping the receipt as proof of shipment.
To return goods after requesting a withdrawal, you must use a courier service to send them back in pristine condition, including all applicable accessories, within 14 working days of the confirmation of your withdrawal request. Returning the items before this deadline is considered compliant. The return shipping costs and suitable delivery method are your responsibility, and the items must be sent to the address provided.
Perseea Official S.r.l.
Strada Petofi Șandor, nr. 115, Corp A, ap. 2
307160 Dumbravita, Timis
Romania
Email: support@perseea.com
Once we receive and inspect the item, we will process your refund within 14 days. The refund will be issued to the original payment method.
Exchange a product
At present, PERSEEA does not offer an exchange service. Please return the items back to us and place a new order for the correct item online.
Return items that arrived damaged, defective, or incorrect
You will find here the form to return damaged, defective, or incorrect items to fill out and send.
No goods are to be returned to PERSEEA without prior notification and adherence to their return shipping instructions.
However, only once you have received confirmation from PERSEEA may you send the outfit back to us for the required corrective measures. Returns sent without prior authorization will not be accepted.
Provided that PERSEEA accepts the returned damaged or defective items, PERSEEA will inspect them and offer you a replacement, repair, refund, or price reduction within 30 days, communicated via email.
PERSEEA will refund the amount within fourteen (14) days of receipt of the items and once it has been verified that the return has been made in compliance with the conditions indicated above. In the case of a full refund, PERSEEA will cover the return shipping costs.
You need to return products just as you received them: unused, perfect, undamaged, with everything included (original box, etc.) and clean.
If PERSEEA finds no defects in the returned goods, you will be informed that the return cannot be accepted, and you may choose to have the goods sent back to you at your own expense. If you do not accept the return shipment, PERSEEA reserves the right to retain the products and their purchase price and to charge you for the PERSEEA’s fees and expenses.
Version dated 10/10/2025